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Frequently Asked Questions

Using
SkinNinja
How do I create my Shelf Health Report?

Glad you asked! 3 simple steps:

1. Open the app (available on iOS and Android) and click on the ‘Create your report’ button
2. Start scanning your products!
3. Press ‘Send me my report’, we’ll send you an email to let you know when it’s ready (usually within a couple of minutes). Just follow the link in the email and ta da! There’s your report.

Any products which we don’t have in our database, just scan & send to our experts (follow the onscreen instructions). We’ll get to work straight away to uncover the truth of what’s really going on in your products.

You can access your report anytime though by heading to ‘My Shelf’.

How do I find out about information for just one product and not my entire Shelf?
We’ve made it super easy to find information about individual products. Using the app, just scan the barcode of the item you want to find out about.

1. Tap the ‘Scan’ icon on the bottom toolbar.
2. Point your camera on your phone at the barcode on your product – you might need to keep steady – take a picture of the barcode.
3. Done! Your product should now appear on your phone with all the information you need to start making informed decisions about your skincare choices!

What happens when I scan a product and there is no product information available?
Congratulations! You’ve helped us find a product that we haven’t seen before. Rest assured, once you send it to us (just follow the onscreen instructions) we’ll make sure that we unearth what’s going on in that bottle of yours. We’ll send you an email to let you know when our experts have analysed it and it’s ready for you to view.
I don’t have a barcode on my product, what do I do?
We’re working on a solution for it. The ability to just take a picture of your product, will be available soon!
About SkinNinja
I’m curious, where did you get this information? What’s the source?
We’ve obtained our information from product labels and trusted scientific sources*.

Our aim is to bring you the most accurate, up to date scientific information available. We rely on the world’s best brains and scientists. However, by definition Science is an evolving discipline. These guys are always finding out new things and discovering new breakthroughs. As such, we promise that we will always provide you with that information. And when it’s dispelled, or new hypothesis surface, then we’ll update our technology and expert advice to reflect this.

We are human though. We take a lot of care to make sure that everything is 100% true to these scientific findings. If you do spot anything which doesn’t look quite right, please let us know and we will stop everything to put it right. You can contact our team at support@skinninja.com
For more details, please refer to our Terms of Use.

*Examples of trusted scientific sources include The International Agency for Research on Cancer (IARC) which is a part of the World Health Organisation (WHO), the European Chemicals Agency (ECHA), and the Scientific Committee on Consumer Safety (SCCS)

https://www.iarc.fr/
https://echa.europa.eu/
https://ec.europa.eu/health/scientific_committees/consumer_safety_en

You are doing something amazing. How can I give feedback, or how can I get involved and be part of this?
Woo! We’re so glad you think so! We are still in beta mode, so feedback is imperative. We love a good yarn, so drop us an email at support@skinninja.com. Or even better, find us on Facebook, Twitter or Instagram.
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