Frequently Asked Questions
How do I create my Shelf Health Report?
Glad you asked! 3 simple steps:
1. Open the app (available on iOS and Android) and click on the ‘Create your report’ button
2. Start scanning your products!
3. Press ‘Send me my report’, we’ll send you an email to let you know when it’s ready (usually within a couple of minutes). Just follow the link in the email and ta da! There’s your report.
Any products which we don’t have in our database, just scan & send to our experts (follow the onscreen instructions). We’ll get to work straight away to uncover the truth of what’s really going on in your products.
You can access your report anytime though by heading to ‘My Shelf’.
How do I find out about information for just one product and not my entire Shelf?
1. Tap the ‘Scan’ icon on the bottom toolbar.
2. Point your camera on your phone at the barcode on your product – you might need to keep steady – take a picture of the barcode.
3. Done! Your product should now appear on your phone with all the information you need to start making informed decisions about your skincare choices!
What happens when I scan a product and there is no product information available?
I don’t have a barcode on my product, what do I do?
I’m curious, where did you get this information? What’s the source?
Our aim is to bring you the most accurate, up to date scientific information available. We rely on the world’s best brains and scientists. However, by definition Science is an evolving discipline. These guys are always finding out new things and discovering new breakthroughs. As such, we promise that we will always provide you with that information. And when it’s dispelled, or new hypothesis surface, then we’ll update our technology and expert advice to reflect this.
We are human though. We take a lot of care to make sure that everything is 100% true to these scientific findings. If you do spot anything which doesn’t look quite right, please let us know and we will stop everything to put it right. You can contact our team at firstname.lastname@example.org
*Examples of trusted scientific sources include The International Agency for Research on Cancer (IARC) which is a part of the World Health Organisation (WHO), the European Chemicals Agency (ECHA), and the Scientific Committee on Consumer Safety (SCCS)